Help Center
Browse the FAQs below. If you need help for any reason, feel free to contact us and we’ll get back to you as soon as possible.
I’m a beginner DJ. Which course would you recommend I start with?
We recommend beginners start with Lesson 1. It has a lot of very important concepts that apply to music theory. If you’re not ready to start with a premium course, you can find our free lessons in the free lessons section of our website.
Do I get all the videos if I buy a premium course?
You’ll get the premium videos that belong to the course you purchased.
What types of payment do you take?
We accept credit and debit cards from Visa, Mastercard, American Express, and Discover.
We also accept digital wallets from PayPal, Apple Pay, and Google Pay.
What makes you different from all the other online Scratching courses?
Our course is based off of music theory. We developed a system that uses standard music notation that will help you develop timing, dexterity, coordination, strength, rhythmic phrasing, quality of tone, and dynamics.
Do I need to purchase your book with the course?
No, you don’t. The book is included when you purchase a bundle. If you purchase an individual lesson the corresponding PDF for the lesson is included.
What is your return policy on merchandise?
We have a 30-day return policy on T-shirts and mugs, which means you have 30 days after receiving
your item to request a return.
No exchanges or returns for ordering the wrong size, colors,
etc. Any claims for misprinted/damaged/defective items must be submitted within
30 days after the product has been
received. No other exchanges or returns are available.
To be eligible for a return, your item must be in the same
condition that you received it, unworn or unused, with tags, and in its
original packaging. You'll also need the receipt or proof of purchase.
What is your return policy on downloadable products?
Due to the nature of downloadable products, such as e-books
or MP3s, we do not offer refunds once the product has been downloaded or
accessed.
What is your refund policy for courses?
We offer a Money Back Guarantee which is a no-questions-asked refund to a customer within 14 days of your purchase. If you are not satisfied with our product, then simply send us an email and we will refund your purchase.
How do I access my courses?
After you purchase a course, you will receive an Order Confirmation email
- Click view your order
- Create a password
- Click activate your account
- Once you are on the orders page, scroll down and click "view now"
If you are creating your account through the login screen
- Click "Sign up"
- Enter your, name, the email used to complete your purchase, a password, and click "Create account"
- You will receive a customer account confirmation email once the account is created
- Click "Visit our store" inside the account confirmation email and log into your account
- Once you are on the orders page, scroll down and click "view now"
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